Due to the personal nature of human hair products, returns and exchanges are handled carefully for hygiene and quality-control reasons.
Eligibility for Returns or Exchanges
Returns or exchanges may be considered only if:
- The wrong product was delivered
- The product arrived damaged
- The product received is significantly different from what was ordered
- The issue is reported within 24 hours of delivery
To qualify, the product must be unused, unworn, unwashed, uncut, unstyled, unaltered, and in its original packaging.
Non-Returnable Items
RI LURE does not accept returns or exchanges for products that have been worn, installed, washed, brushed excessively, curled, straightened, dyed, bleached, cut, chemically treated, or damaged due to customer handling.
Refunds
Approved refunds may take 3-10 business days to process, depending on the payment method or bank. Delivery fees are generally non-refundable unless the issue was caused by RI LURE.